At 1wan, we take the privacy of our players seriously. This Privacy Policy explains exactly what personal data we collect when you use the 1wan platform, how we use it, who we share it with, how long we keep it, and what rights you have over it. We have written this document in plain English so that players across Pakistan — whether you are in Karachi, Lahore, Islamabad, or Faisalabad — can understand clearly how your information is handled.
Six foundational commitments that define how 1wan handles personal data collected from players on the platform.
All data transmitted between your device and the 1wan platform is protected by industry-standard TLS/SSL encryption. This applies to login, deposits via JazzCash or EasyPaisa, withdrawals, and every other interaction — so your personal and financial data travels encrypted at all times.
1wan collects only the personal data that is genuinely necessary to operate your account, process transactions in PKR, verify your identity, and comply with applicable regulations. We do not collect data for its own sake or build advertising profiles on players.
1wan does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Period. The only parties who receive your data are those essential to operating the platform — payment processors, KYC verification services, and game providers under strict contractual obligations.
Player data is stored on servers protected by firewalls, access controls, and regular security audits. Access to personal data is restricted to authorised 1wan personnel on a strict need-to-know basis. Sensitive data fields such as payment details are stored using tokenisation where technically feasible.
You have the right to access the personal data 1wan holds about you, request corrections, ask for deletion where permitted, and object to certain types of processing. 1wan provides a clear process for exercising these rights — detailed in Section 9 of this policy — without unnecessary friction or delay.
1wan does not keep your personal data indefinitely. Retention periods are defined by regulatory requirements, responsible gaming obligations, and operational necessity. Once the applicable retention period expires, data is securely deleted or anonymised in accordance with our internal data governance procedures.
1wan ("the Company", "we", "us", or "our") is the operator of the online gaming and sports betting platform accessible at 1wan.org. 1wan operates as the data controller in respect of the personal data you provide when registering and using the 1wan platform. This means 1wan determines the purposes for which your data is processed and the means by which it is handled.
For all privacy-related queries, requests, or complaints, you may contact our Data Protection team directly. Contact details are provided in Section 15 of this policy.
1wan collects personal data across several categories depending on how you interact with the platform. The table below summarises the primary categories of data we collect and their purpose context.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, CNIC | Registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration and account updates |
| Financial Data | JazzCash number, EasyPaisa number, bank account details, transaction history in PKR | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser type, operating system | Automatic collection on platform access |
| Usage Data | Bet history, game sessions, login timestamps, pages visited | Ongoing platform use |
| KYC Documents | Copies of CNIC, passport, proof of address, payment method screenshots | Identity verification process |
| Communications Data | Live chat transcripts, support emails, survey responses | Customer support interactions |
| Responsible Gaming Data | Self-exclusion status, deposit limit settings, cooling-off records | Responsible gaming tool usage |
We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless this is strictly necessary for responsible gaming obligations (for example, recording a self-exclusion request made on medical grounds).
The majority of personal data 1wan holds about you is data you provide directly when you interact with the platform. This includes data entered during account registration, data submitted during KYC verification, information provided when contacting our support team, and preferences you set within your account settings.
When you access the 1wan platform, certain technical data is collected automatically by our systems. This includes your IP address, the type of device and browser you are using, your operating system, session duration, pages visited within the platform, and click-stream data. This data is used for security, fraud prevention, and platform performance optimisation.
1wan may receive personal data about you from the following third-party sources:
1wan uses the personal data we collect for the following purposes. Each purpose is linked to a lawful basis described in Section 5.
1wan processes your personal data under one or more of the following lawful bases:
1wan does not sell your personal data. We share personal data only with the categories of third party listed below, and only to the extent necessary for the described purpose:
All third parties who receive personal data from 1wan are required to handle it in accordance with applicable data protection standards and are bound by contractual data processing agreements that restrict the use of your data to the specified purpose only.
The 1wan platform uses cookies and similar tracking technologies (such as web beacons and local storage objects) for the following purposes:
You can control non-essential cookies through your browser settings or through the cookie preference centre accessible on the 1wan platform. Please note that disabling certain cookies may impair the functionality of the platform, including your ability to maintain a logged-in session.
1wan retains personal data for as long as is necessary to fulfil the purposes described in this policy and to comply with applicable legal, regulatory, and responsible gaming obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for statistical and platform improvement purposes as it can no longer be linked to any individual.
Depending on the jurisdiction and legal framework applicable to your data processing, you may have the following rights in relation to the personal data 1wan holds about you. 1wan will endeavour to honour all valid requests within thirty (30) calendar days.
You may request a copy of the personal data 1wan holds about you, along with information about how it is being processed.
You may request correction of inaccurate or incomplete personal data held in your 1wan account. Minor corrections can be made directly within your account settings.
You may request deletion of your personal data where it is no longer necessary for the original purpose, or where you withdraw consent. This right is subject to legal retention obligations — data required for AML compliance cannot be deleted early.
You may request that 1wan limits the processing of your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
Where processing is based on consent or contract and is carried out by automated means, you may request your personal data in a structured, machine-readable format.
You may object to processing carried out on the basis of legitimate interests. You may also object to receiving marketing communications at any time by updating your preferences in your account settings.
1wan implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or alteration. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, 1wan will notify the relevant regulatory authorities and, where required, affected players in accordance with applicable breach notification obligations.
While 1wan takes every reasonable precaution, no digital platform can guarantee absolute security. You also play a role in keeping your account secure — please use a strong, unique password for your 1wan account and never share your login credentials with anyone.
The 1wan platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect or process personal data from any individual under the age of 21. Age verification is conducted at the registration stage and is enforced again at the point of first withdrawal through our KYC process.
If 1wan becomes aware that personal data belonging to a person under the age of 21 has been collected — whether through misrepresentation or otherwise — the relevant account will be closed immediately, all data associated with the account will be deleted subject to any mandatory retention obligations, and no winnings will be paid.
Parents and guardians who have reason to believe that a person under 21 in their household has registered with 1wan are encouraged to contact our support team immediately at [email protected].
As an international gaming platform, 1wan may transfer personal data to, and process it in, countries outside of Pakistan. This may occur in the context of cloud hosting infrastructure, game provider integrations, or third-party service providers located in different jurisdictions.
Where personal data is transferred internationally, 1wan ensures that appropriate safeguards are in place to protect your data to a standard consistent with applicable data protection principles. These safeguards may include contractual clauses requiring recipient organisations to maintain equivalent data protection standards.
By registering and using the 1wan platform, you acknowledge and consent to the transfer of your personal data in the manner described above. If you have questions about the specific safeguards applied to any international transfer, please contact us using the details in Section 15.
The 1wan platform may contain references or links to third-party services, such as game providers or payment gateways, that operate under their own privacy policies. 1wan is not responsible for the privacy practices of these third parties. We recommend reviewing the privacy policy of any third-party service you interact with through or alongside the 1wan platform.
This Privacy Policy applies exclusively to personal data processed by 1wan in connection with the 1wan platform. It does not extend to data processed by game providers, payment processors, or any other third party operating independently.
1wan reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, regulatory requirements, or platform operations. Where changes are material, we will notify registered players by email to their registered address at least seven (7) calendar days before the updated policy takes effect.
The "Last Updated" date at the top of this page reflects when this policy was most recently revised. Your continued use of the 1wan platform following the effective date of any updated policy constitutes your acknowledgment of the changes.
We encourage you to review this Privacy Policy periodically so you are always aware of how 1wan handles your personal data. The most current version is always accessible at 1wan.org/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 1wan processes your personal data, please contact our support team. We take all privacy enquiries seriously and will respond promptly.
For privacy-related correspondence, please use the subject line "Privacy Enquiry" and send your message to the following address (plain text — not a clickable link): [email protected]
1wan aims to acknowledge all privacy requests within two (2) business days and to resolve them fully within thirty (30) calendar days. For complex data subject access requests or erasure requests that intersect with regulatory retention requirements, additional time may be needed. We will communicate any such delay to you in writing.
Now that you know exactly how 1wan protects your personal data, explore Pakistan's premier cricket betting, live casino, and slots platform with complete confidence. Your information stays private. Your experience stays premium.
21+ only. Please read our Responsible Gaming page before playing. Gambling involves financial risk.